Billing / Google Pay Inquiry
Your Google Play order number and the email on the account.
CONTACT SUPPORT
We’re Here to Help
Write to wellme@gowellme.com from your own inbox. We reply to that same address, usually within one business day.
Email us directly
wellme@gowellme.comThere is no contact form. Send your question to the address below and include the detail that matches your topic.
Send an emailCustomer Support Email
Average response time: < 24 business hours
Registered Business Name
GoWellME
Operating online via gowellme.com & mobile apps
Support Hours
Monday – Friday: 09:00 – 18:00 CET
Weekend urgent inquiries monitored
What to include
A short message is enough. Add one of these so we can answer without asking again.
Specialist Consultation Pack Question
The pack name and the date you need help with.
Meal Plan & Recipe Feedback
What you expected, and what you saw in the app.
Refund Request
Your order number. You can also read the refund policy.
Account Deletion Request (/delete)
Account deletion is only available in the app. See the steps on our deletion guide.
Other Inquiries
Your name and a clear description of the issue.
Google Pay Merchant Notice: For inquiries regarding Google Pay orders or in-app consultation pack charges, please provide your Google Play order number or registration email.