Refund & Cancellation Policy

1. Nature of Digital Services

GoWellME provides 100% digital goods and online specialist services through our mobile applications. All meal plans, recipes, digital memberships, and specialist consultation credits are activated electronically upon confirmation of purchase. We do not sell or ship physical products, tangible meal boxes, or medical equipment.

2. Specialist Consultation Packs & Appointment Rescheduling

We offer Single Plan (€100), Starter Plan (€160), and Premium Plan (€210) consultation packages.

• Cancellation Prior to Appointment: If you cancel or reschedule an upcoming specialist appointment at least 24 hours prior to the scheduled slot, your consultation credit is instantly restored to your GoWellME wallet at no charge.
• Specialist or Technical Cancellation: If a specialist is unavailable, or if an online session cannot be completed due to a technical error on our platform, your consultation credit is immediately restored or refunded upon request.
• Completed Consultations: Once the online session has taken place, the service is complete and the credit cannot be refunded.
• Unused Credit Refunds: If you purchased a consultation pack and have not used any credits, you may request a full cash refund within 14 days of purchase by contacting wellme@gowellme.com.

3. In-App Platform Subscriptions

For renewing memberships (such as the GoWellME Gold Monthly or Annual membership):

• Managing Subscriptions: You may cancel auto-renewal at any time through your Google Play Store or Apple App Store account settings.
• Access Post-Cancellation: Upon cancellation, your access remains active until the conclusion of your current prepaid billing cycle, after which no further charges will occur.
• Billing Errors: In the event of duplicate billing or technical inability to access the service, please notify our support team within 14 days for a review and refund.