Privacy Policy

1. Who We Are & Merchant Information

GoWellME (“we”, “us”, or “our”) is the data controller responsible for personal data processed through our mobile applications and website (gowellme.com).

We operate in strict adherence to the General Data Protection Regulation (GDPR), relevant health data standards, and Google Play & Apple App Store developer data safety guidelines.

2. Categories of Information We Collect

• Account Data: Name, email address, password hash, language preferences, and profile settings.
• Health & Lifestyle Data: Goals, meal and macro logs, preferences, and saved plans.
• Online Appointment Data: Bookings, specialist consultation pack balances, specialist reviews, and encrypted visit timestamps.
• Payment & Transaction Records: In-app purchase history, store receipt IDs, and package validity. Financial card numbers are processed directly by Google Pay / Google Play Billing / Apple and are never stored on our servers.
• Device & Usage Diagnostics: Device type, OS version, application crash telemetry, and diagnostic logs necessary to maintain system performance and security.

3. How We Use and Protect Your Data

We use your data solely to provide, personalize, and secure our health services:

• Calculating and adjusting your personal targets, plans, and recipes.
• Facilitating scheduled video visits with your chosen specialist.
• Processing in-app consultation pack purchases and platform subscriptions.
• Providing responsive customer support.

We never sell, rent, or trade your personal or health data to advertisers or third-party data brokers.

4. Data Encryption & Security

All data transmitted between your mobile device and our cloud servers is encrypted using modern Transport Layer Security (TLS 1.3 / SSL). Data stored at rest is protected by industry-standard AES-256 encryption.

5. Your Rights & Account Deletion (/delete)

You have the right to access, rectify, export, or permanently delete your personal information. Account and data deletion is only available in the mobile app:

• In-App Deletion: Tap You → Settings → Delete Account. Step-by-step instructions are on gowellme.com/delete.
• Other privacy questions: Email our privacy team at wellme@gowellme.com.

6. Contact Our Data Protection Team

If you have questions regarding this Privacy Policy or wish to exercise your GDPR / data protection rights, please contact:

GoWellME Data Protection
Email: wellme@gowellme.com
Website: https://gowellme.com