LEGAL AGREEMENT

Terms & Conditions of Service

Last updated: October 2026. Please read these terms carefully before accessing or using the GoWellME mobile application and website.

1. Acceptance & Identification of Merchant

These Terms and Conditions constitute a legally binding agreement between you and GoWellME (“GoWellME”, “we”, “us”, or “our”), governing your use of the GoWellME mobile application, website (gowellme.com), and related digital services.

By creating an account, downloading the application, or purchasing a membership or consultation pack, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Digital Services & No Physical Products

GoWellME is an entirely digital platform providing:

Interactive daily meal plans, personalized caloric and macronutrient targets.
Chef-crafted healthy recipes with comprehensive nutritional indicators.
Digital credits for scheduling and conducting 1-on-1 online sessions with certified independent specialists, including nutrition, training, and mental health.

We do not sell, warehouse, or ship physical goods, medicines, prescription drugs, or tangible food items. All products and services are fulfilled 100% digitally within the mobile application.

3. Online Services Disclaimer

Wellness tools, meal planning, and online specialist services in GoWellME are designed for general wellness and education. Virtual consultations are conducted by independent licensed professionals.

Not medical care or an emergency service: GoWellME does not provide medical care. If you have a life-threatening emergency, call your local emergency services (for example, 112 or 911) immediately.

4. Accounts & Billing via Google Pay / App Store

All in-app purchases, including Single (€100), Starter (€160), and Premium (€210) consultation packs and Gold memberships, are billed through authorized app store providers, including Google Pay and Apple In-App Purchase. You agree to provide accurate registration information and keep your credentials confidential.

Consultation credits are loaded directly into your in-app account upon successful payment and remain valid for one (1) full year from the purchase date.

5. Account Deletion & Termination

You may terminate your account at any time only via the in-app settings (Profile → Settings → Delete Account). Upon deletion, your personal health logs and identifying data will be permanently erased in accordance with our Privacy Policy. See gowellme.com/delete for the in-app steps.

6. Contact Information

If you have questions regarding these Terms & Conditions or require customer assistance, please contact us at:

GoWellME Support
Email: wellme@gowellme.com
Website: https://gowellme.com